There is no Turbo Tax Personal. Which version did you buy? From where? Did you buy it from a store or directly from Turbo Tax? There are 2 versions of Deluxe in the stores. One with the state download and one without. Check your box. Also be careful on the screen to pick the state. You just click Edit or Start by the state listed and not Add State at the bottom, that's to buy another one.
How to download the state program in Windows…..
https://ttlc.intuit.com/questions/1901109-download-turbotax-state-windows
How to download the state program in MAC…..
https://ttlc.intuit.com/questions/1901053-download-turbotax-state-mac
