There is no product named TurboTax Personal. Do you mean Premier? What is the problem? Did you install/download the federal program and install updates? You have to download the state program too. With desktop software one download for a state software program is included. If you e-file the state return there is a fee of $24.99 to e-file it, but you can avoid that fee if you print sign and mail the state return.
If you are unable to download the state for some reason you can contact customer support Monday-Friday.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
