@Thomas L Manino wrote:
On April 24, 2020, you folks did my taxes and took $125.00 from my checking account. It was determined that I was to get a Federal Tax Return of $1,626.00. Today is September 18, 2020, and I have not received a cent of my return back. I am seventy-one years old, retired and the person who did my taxes told me that I would receive my return in six to eight weeks.
So, what is going on and why was I robbed and lied to by your company. I can never trust you again. My bills are getting any smaller as if you cared.
Sincerely,
Thomas L. Manino
TurboTax is do-it-yourself tax preparation software. No one from TurboTax completed and filed your tax return for you. Since you used the software it was up to you to either e-file or print and mail your tax return.
Paying the TurboTax online account fees does not file your tax return.
Did you e-file your tax return and was it accepted?
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Did you do this?
Sign onto your TurboTax online account and the status of your tax return will be displayed - https://myturbotax.intuit.com/
What is the status of the federal tax return?
If the status is Accepted then the tax return was e-filed and received by the IRS.
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
