@calin wrote:
Thanks for the reply.
I don't have a currently-open return, and I don't have any floating 'live help' bubble.
Do I need to amend a previous return in order to get that bubble to appear?
You can open your 2019 online tax return so that you can use the procedure to access the message.
To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.
This will take you back to the 2019 online tax return.
