Please try asking your questions here. It will probably be faster and you can't contact them directly unless you are already in a paid version.
Do you want to use the Online web version or the Desktop CD/Download program?
With the Online version you have to go onto the internet to the Turbo Tax website and actually log into an account you setup. In the online version the return is kept on the Turbo Tax server and not on your computer. Although you can and should download and save them to your computer. And you may need to upgrade to a higher version to enter certain items.
With the Desktop version you can prepare and print unlimited federal and unlimited state returns and efile up to 5 federal for free (IRS limit). And it has what if scenarios and you can see and enter directly into the actual forms. Oh, and all the versions have the same forms so you can use a lower version. State is $24.99 each to efile but it is free to print and mail unlimited returns. If you buy the cd at the store the Basic version does not include the state. And Deluxe is available both with and without the state. Because some states don't have an income tax. Look around for sales at stores, Or you can buy a cd or download the program here, https://turbotax.intuit.com/personal-taxes/cd-download/
