Other things to try:
1) make sure you first download the file to your hard drive ...never directly to a USB attached flash drive.
2) Make sure it has the ".pdf" extension on the file. And make sure you are using a PDF file reader to open it.
3) Try a different browser.
4) Try a different family member's computer, then copy the downloaded file form that computer to a usb flash drive to move it to yoru computer
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
