If you have duplicate charges that went through to your credit card, you'll need to speak to Customer Support.
Since you appear to be using Live Basic, you can try using your Live feature to contact support during business hours (5AM-9PM Pacific; 8AM-12 Midnight Eastern; 7 days).
FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Or you can use regular Customer Support this way:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/replies/3300041
