@lmtmmp wrote:
No. Not at all happy. I was promised a response to my "refund request" within 6 business days. Twice I was given this promise. Where is it????????????????????????????????????????????????????????????????
Answered here, although the disputed amount is different.
https://ttlc.intuit.com/community/taxes/discussion/re-visa-dispute-bought-100-tt-promising-federal-r...
Turbotax Online is free to start and the final charge depends on the complexity of your return. The desktop software is meant to be installed on your Mac or PC from a CD or download. It's pay up front, and then the only extra charge is for state e-filing. The two are not the same and are not interchangeable. If you bought the CD and also paid to file online, you can ask for a refund. But this forum is not customer support and we can't see your account or issue a refund. I can ask a moderator to escalate your issue, but it might be just as fast to call customer support again on Monday.
