@lmtmmp wrote:
Yes I bought the CD. Yes I followed the directions. You people charged me a second time!!!!!!!!!!!!! What's more, I was promised a response for my "refund request" (NOT A TAX REFUND) within 6 business days. Twice I was given this promise. Where is it!!!!!!!!!!!!!!??????????????????????????????????
This is the TurboTax user community forum. As has been previously stated we cannot assist you with any billing issue. That can only be handled by TurboTax support.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
