@ Bacchus wrote:
I have found four accounts from my attempts to TurboTax in 2020 for 2019, but I can’t seem to find my 2018 AGI which TurboTax generated for me last year. I can’t find the account that TurboTax paid my taxes with last year.
I assume you used Online TurboTax last year for the 2018 return. Returns prepared in desktop software (CD/download) won't be in an online account.
Are you saying you ran the Account Recovery tool I outlined in my answer above and found 4 accounts? And none of them had your 2018 online return? I'm not sure why you started 4 accounts this year to do your 2019 return. Ideally you should use the same account every year. Having multiple accounts frequently leads to confusion and discontinuity, preventing the prior-year info like AGI from transferring in automatically.
In addition to the Account Recovery tool, did you also use the second method I mentioned above to locate additional accounts--the "try something else" method-- which looks you up a different way?
If you continue to not find the account with your 2018 online return, here's how to phone TurboTax Support during business hours.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern)
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
Another option to get the 2018 AGI (if you qualify to open an IRS account at the IRS website) is to download a free 2018 return transcript.
https://www.irs.gov/individuals/get-transcript
