So the rep told me that the final word is I won't get the refund because of the aformentioned reason. I tried pointing to the language in the End User License Agreement that the Satisfaction Guarantee clause (pasted below) specifies that as long as I'm dissatisfied with the software then it's sufficient for a refund, but that was still denied. This is a bit ridiculous - can I please get some help on this?
6. Satisfaction Guaranteed (or Guaranteed Easy).
If you do not accept this Agreement or if you are not satisfied with the Software, you may uninstall and delete all copies of the Software from your computer(s) and return it within 60 days of purchase with a dated receipt for a full refund. If the store where you purchased your license is unable or unwilling to issue a refund or you obtained the Software directly from Intuit, you may uninstall and delete all copies of the Software and return the Software with a dated receipt or packing slip within 60 days of shipment via U.S. mail to Intuit Inc., ATTN: Returns Department, PO Box 580926, Pleasant Prairie, WI 53158, US or via UPS to Intuit Inc., ATTN: Returns Department, Door 20 11500 80th Avenue, Pleasant Prairie, WI 53158, US. In the case where you purchased a license and obtained the Software directly from Intuit via an Internet download, you may submit a written request to Intuit including your name, contact and product order information to Intuit Inc., ATTN: Returns Department, 5809266, Pleasant Prairie, WI 53158, US.
