Thanks for the link. I'm on the phone with a rep right now and they told me that the Satisfaction Guarantee won't be upheld because I had already e-filed with Turbotax. I explained that there were numerous issues with the app and had included screenshots of the error messages in the original refund submission, and that the terms of the Satisfaction Guarantee never dictated that it's void after filing, but at the moment the rep is still unsure after 20 mins on the call.
