@Cindyweeks64503 wrote:
How can TurboTax advertise $0 Federal $0 State and then charge me $60 Federal without informing me and $45 state?
Have they not heard of false advertising which last I checked is illegal. I have been scammed. Your practices are deceptive and Fraudulent. I want my money back.
I'm sorry, but this cannot be resolved in a user community forum. You'll need to discuss your issue with the folks at TurboTax and plead your case to them. Did you try and were unable to reach them? This is their busiest week of the year due to the filing deadline. Or did you reach them, and they wouldn't refund it? Sometimes they say that continuing to pay and file indicated acceptance of the terms.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
In the form say billing issue or problem with fees. If you use the term "refund", it might send you to check on a tax refund.
