@hankb99 Then your issue is with the New York State Department of Taxation and Finance who maintains this website - https://www.tax.ny.gov/pit/efile/efile_mandate_for_individuals.htm
As stated on the website -
You're required to electronically file your return if you meet all three of the following conditions:
- you use software to prepare your own personal income tax return; and
- your software supports the electronic filing of your return; and
- you have broadband Internet access.
If the TurboTax software is unable to e-file the New York State tax return, then the requirement your software supports the electronic filing of your return is Not met.
