Are you getting an error message? If so, I recommend clearing your cookies in your browser and then log back into your TurboTax software. Many times, this will help clear the issue and allow you to log back in and proceed.
Instructions to clear cookies to restart TurboTax
If the above does not work, please use the following link to contact us.
Let the agent know what is happening and they will be able to assist you.
Contact TurboTax
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