Are you trying to install from the CD or to download the program? Windows or Mac?
If you have WIndows 10 and the CD won't load seehttps://ttlc.intuit.com/community/bugs-and-error-messages/help/nothing-happens-when-i-insert-the-cd-...
Windows Troubleshooting Installation…..https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...
