Assuming that you have e-filed the 2019 federal tax return and it was Accepted by the IRS:
Have no idea why you were told to cancel your payment through TurboTax, since the IRS has the procedure.
Go to this IRS website for information on cancelling a federal tax payment - https://www.irs.gov/payments/pay-taxes-by-electronic-funds-withdrawal
- Once your return is accepted, information pertaining to your payment, such as account information, payment date, or amount, cannot be changed. If changes are needed, the only option is to cancel the payment and choose another payment method.
- Call IRS e-file Payment Services 24/7 at 1-888-353-4537 to inquire about or cancel your payment, but please wait 7 to 10 days after your return was accepted before calling.
- Cancellation requests must be received no later than 11:59 p.m. ET two business days prior to the scheduled payment date.
Once the payment has been canceled, you can use the IRS payment website to pay the federal taxes owed on or before July 15, 2020 to avoid a failure to pay penalty and interest - https://www.irs.gov/payments
