Did you download and update the software? Did you enter the license code when you did that? Are you opening the software program from your own hard drive and NOT going online and using a log in and user ID? You do not use a log in or user ID if you are using desktop software (except for that beginning part when you get your download). We have been seeing people who get confused and instead of using their desktop software they stray into online.
If you open up your desktop software just go up to the top left corner to the program to File and then click New Return to start on a new return. With desktop software you can prepare and e-file up to five federal returns.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
