No need to shout at us in all caps. This is a user forum--not live chat. You post questions and wait for a response from someone in the forum--and we are mostly volunteers. On a federal holiday.....
We have no access to your account; we cannot see your screen or your tax return. Nor do we know what might be going on with your 2016 return, which should have been filed several years ago. If you prepared it recently--you could ONLY prepare it using desktop software that you downloaded to a full PC or Mac. You could not use the current online program for a 2016 return--so how your desktop software was "hacked" is puzzling. You do not say how you know or why you suspect that.
If you will explain what the problem is, someone here may be able to help out. If you need live customer support, that will be available after the holiday weekend.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
