Here's something for the "Desktop" program on a Windows 8-or-10 computer that might work. Once installed, make sure you are actually using the desktop software..i.e. if you log in thru a browser...then it is NOT the desktop software.
A)......TTX should only be installed on your computer's main system hard drive (not on an offcomputer network drive nor on a USB attached off computer drive) and must be Installed and run as an Administrator.....not in some guest account without administrator privileges.
B) But even if you did that part already, there is also an internal setting that sometimes needs to be implemented also.
So...Save your tax file and Exit TurboTax....then:
1) right click TurboTax 2019 icon
2) Select … Properties
3) Select the Compatibility tab
4) In the "Settings" box … check the box to "Run this program as an administrator"
5) Apply...OK...then restart the program and try again
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Also remember to update your software from the menu selection at the top of the page before proceeding.
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Something else to do is to perhaps reboot your computer right after the OK in step 5 above...sometimes a waiting, partially-installed Windows update will block proper operation of TTX desktop software.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
