The only tax return that can be e-filed using TurboTax is tax year 2019. All prior tax years completed using the personal editions of TurboTax have to be printed and mailed. Doubtful that you would find any other personal tax software from any other vendor which will e-file a tax return prior to tax year 2019.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
