What do you mean it has been read in the hard drive? Once you install the CD you need to take it out and you don't need it in the drive anymore.
What Windows do you have? Does it read other CDs?
If you have WIndows 10 and the CD won't load see
https://ttlc.intuit.com/community/bugs-and-error-messages/help/nothing-happens-when-i-insert-the-cd-...
