@Tristafer wrote:
Even when you skip the first prompt to enter socjal and go to the second prompt it still asks for the xard number
What are you doing??? Are you trying to report a Turbo Visa Debit Card as "lost, stolen, or never received?"
If so, once you choose if you are reporting as lost/stolen/never received, does it then ask for your SSN? And once you enter the SSN, does it ask you for a card number?
If it asks for a card number at that point in the second menu even after you've entered an SSN , perhaps that means you have more than 1 card in their system, and that they don't know which one you are trying to report as "lost, stolen, or never received." But that's just a guess. Have you ever gotten a card from them before or had a second one sent?
This is an old thread from last year. I don't know if anyone else will see this and comment here or not. The Turbo Visa Debit Card support has it's own Customer Support separate from TurboTax Support.
If you don't get any other suggestions in this forum, phone TurboTax Support and ask them how you are supposed to reach the Turbo Visa Card support when you don't know the card number and when SSN alone is not working.
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
