@StandBakBurrito wrote:
This did not work for me
We don't know what "this" is, and you've said nothing about your situation. If you were using the TurboTax IRS Free File Program at this special website https://freefile.intuit.com/ and no longer qualify to use it, here's what another user reported worked for him that allowed him to change back to regular Online TurboTax and keep the same account:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it.
- Go to this specific product comparison page: https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
