@sky632 wrote:
I am also trying to access my 2018 AGI. Using my phone, it does not have the "Your tax returns & documents" option. When I tried to use my computer to access it, Turbo Tax requested I perform a browser update. I did, but Turbo Tax insisted that I still needed this update. This is leaving me without a way to access my 2018 1040. Please help...I just want my AGI for 2018.
What operating system (and version) and browser are you using on your computer?
First, delete your browser Internet cache and any Intuit-related cookies. Close the browser and reopen it. Does it recur?
Have you tried a different browser? If not, try one.
You may be able to download a 2018 tax return transcript at the IRS website if you qualify to open an IRS account:
https://www.irs.gov/individuals/get-transcript
If you continue to have problems, here's how to phone TurboTax Support.
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
