@cpd-7 wrote:
I am also being asked to pay a second time. I have a receipt for the first charge. This is really not acceptable. If there is a tech issue, why is it not being investigated. 45 minutes and counting for customer service...
TurboTax support is closed on the weekend. Support is open from 5am to 5pm Pacific time, Monday thru Friday.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
