@Barb37
wrote:
I am trying to do my state refund, when i click it start, I get a box that pops up and tells me that I need to install my state, I click ok, I get the box and tells me it's updated. When i click ok and then start again to do them, nothing happens. Ive exited out and opened it back up and no luck. I have the Premier, do I have to pay the $44.99 when its suppose to be included?
You do not have to pay extra for the first state program. It comes included with Premier. There is a 24.99 fee to efile the state return (except free for New York state), but that's something entirely different. You do NOT have to pay the 44.99 for the state program.
First see if simply rebooting (restarting) your computer it and relaunching TurboTax resolves it.
If that didn't change anything, then if you are using the Windows version, see if this download-install state loop is what you are experiencing:
FAQ: State download-install-update loop
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
