Are you preparing more than one income tax return?
If all else fails, and you do not want to upgrade to Windows 10 under any circumstances, you could switch to an online version of TurboTax (although you would have to start your return over after transferring last year's return).
Contact Support via the link below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
