For both of you. Just paying the Turbo TX fees does not file the return. You had to continue on through the File tab through the 3 steps and hit the big orange Transmit Returns Now button.
Then when you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
Maybe you didn't finish filing it or it Rejected. When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?
