Stuck at loading after adding 1099 information

After I input my 1099-MISC information, the program asks me to review my, "Self employment income and expenses," yet when I attempt to review, I am stuck at a loading screens for hours on end. When I try and skip the process and go ahead and file my taxes as is, I am prompted with a similar issue where the program required me to review, "Schedule C," information about "Qualified Business Income," but when I attempt to review those items I am yet again stuck at a loading screen under "Wages & Income" and can only stop the loading by switching to another area in the program. I have looked into possible solutions to this problem and most (If not all) of the solutions to problems dealing with loading/freezing screens is to clear you cache and browser cookies, sign out of TurboTax, close browser, and restart computer. Yet, after completing all of these tasks I am still stuck with the same problem. Is the program  malfunctioning when it comes to filing 1099-MISC information? I paid $60 just to do so since it's not included with the Free or $30 versions, so I'm wondering why pay the money for program that doesn't work? I need technical support or a refund.