@Elliander
This is mainly a user community forum--not a direct route to TurboTax Support. They won't see your posting. To discuss any account-specific fees, you'll need to speak to Customer Support. Tell them the predicament it caused for your state return.
If you qualified for the TurboTax IRS Free File Program, tell them so. I don't know what they will say/do, but it can't hurt to try. It'll at least give you a chance to complain about the state return.
You can also see if your state is one that allows a state return to be filed at your state's tax agency website.
I don't know why you're having to file a return with zero income, but I'm just a fellow user--not a tax person. Are you sure it is required in your state? I guess some states require a state return just because a Federal return was filed.
Check the filing requirements for your state by using the table in this FAQ:
FAQ: Do I need to file a state return?
https://ttlc.intuit.com/community/filing-and-paying-taxes/help/do-i-need-to-file-a-state-return/01/2...
TurboTax Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
