@jbept2sa wrote:
I am trying to do my 2018 taxes. I filed my 2019 taxes with you guys. I followed the prompts to buy the software to do my 2018 taxes. When I went to go open the download to start my 2018 I saw that it said 2019 taxes, I already paid, and need the 2018 software to do this. I do not want to be charged twice. Is there a way you can send me the 2018 version I wanted or credit me for the unopened download? I do not want to pay twice for something that I did not order. I enjoy doing business with turbo tax and would like this to be resolved so we can continue a wonderful business relationship.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
To complete a 2018 tax return using TurboTax you will need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/
A 2018 tax return can only be printed and mailed, it cannot be e-filed.
