@Liz4kings You may be confusing two different versions of tax software. The Free Edition does not have an income limit, but you can only use it for very simple returns that do not require the use of any of the three possible schedules that come with Form 1040. The version called Free File---from a different site---does have income limits.
The limits for Free File:
You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program
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