See if this helps : https://ttlc.intuit.com/community/entering-importing/help/how-do-i-import-quickbooks-data-into-turbo...
If not ...
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
