Good afternoon. I received the following message from the Help Desk:
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Hello,
Thanks for letting us know about your issue with TurboTax not accepting the zip code. We apologize for any inconvenience this caused.
We appreciate your patience while we looked into your issue. After investigating the issue, we found that Per the USPS: link removed; UPSP Bulletin from 2001!
The zip code 09974 is not an active zip code. Due to this TurboTax can not accept the zip code. Please check with the USPS for proper zip code.
If you’re still having trouble or there’s something else we can help you with, feel free to give us a call.
Thank you,
The TurboTax Help Team
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However, the zip code I am assigned to cannot be inactive or over 5,000 US Personnel would not be receiving their mail. The bulletin you are referencing is from 2001...zip codes have been updated since. Please see link below:
link removed; search USPS Bulletin 22519
APO/DPO zip codes start on page 35, DPO AE 09774 is listed ACTIVE on page 37.
Please update your zip code field in the automated system so I can submit my tax returns. If you are not going to do so, please refund my fee...I would not have chosen TurboTax if I knew this was going to be an issue. Thanks.
