@datnn93 wrote:
I have the same issue, called IDnotify and was told that TurboTax never enrolled me and stated they don't handle enrollment. Apparently Turbo took your money and did not enroll you into the service you paid for.
Here's how to phone TurboTax Support so they can investigate with you and adjust any fees, if necessary.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
