I had a similar situation. I've used Turbo Tax for several years, but I will be going elsewhere next year. I am on the hook for $200 for a Turbo Tax product that made a mistake on my taxes, leaving me owing $330 to the IRS on top of it. The customer service call time was short (thankfully!), and the representative wasn't rude. But she was also unapologetic, unhelpful, and insisted there was no way TurboTax could be at fault--without bothering to find out specifically what mistake had been made on the tax forms, so she couldn't really know whether that was true. Combined with the bizarre email I got at 12am notifying me for the first time that I owed this money and it would be debited from my account, with the notice that if I wanted to dispute it I must do so "before the Tuesday the week that my payment would be due" (when the email itself was sent on the Tuesday the week that my payment would be due...convenient)--I'm suspicious of this company's business practices. It all lacks integrity. After paying the $200 I owe for my incorrect taxes, I'm taking my business elsewhere and advising friends to do the same. I don't like working with a company that can't acknowledge a simple mistake and make it right.
