Did you get an email notice that you are about to be auto-debited for your TurboTax fees? Is the following your situation?
If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), TurboTax will want to be paid. They likely started sending you emailed bills to pay. If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account.
You need to phone TurboTax ASAP to ask for a deferment, or they'll debit your bank account. You need to reach them today (Tuesday) before they actually submit the auto-debit request. Once they submit it, they say they can't stop it. You need to phone them today (Tuesday).
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
The FAQ below has a special phone number you can use in its first paragraph:
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
If you can't reach Support with that phone number, there may be one in your emailed debit notice. Or here's an alternate way to reach them:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
