@mbond312 wrote:
I was told there was nothing they could do to stop the debit from my account. Is this true?
It depends. This is mainly a user community forum, so all we can go by is what TurboTax Support says. Whether they can stop it depends on how soon your debit date is. They start the process 2-3 days ahead of time. They say they can't stop it if it's already been started. Did they tell you your debit had already been scheduled and submitted?
See Point 2 in this FAQ below. It clearly says one can "request a deferment to prevent." But it also says that once they start the process, they say they can't stop it.
FAQ: Why was my bank account auto debited for TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
As an example, if someone has a debit date on a Friday, I think they can stop it if they are reached on the Tuesday before then. But a Wednesday might be too late. I don't know exactly what their cutoff date is.
Call again ASAP--tonight preferably (open until 9 PM Pacific). Explain the complete situation about your refund being delayed and if your account would be overdrafted, etc. If there's still 2-3 days before the debit date, they can hopefully stop it and give you the deferment. Remind them the TurboTax FAQ at the link above says that you can ask for a deferment if the process has not been started.
If they can't stop it, and if the debit results in NSF (non-sufficient funds overdraft fee), there is an appeals process to ask TurboTax for the NSF fees.
If the emailed bill has a phone number to reach Support, try that first. If it didn't tell you how to reach Support, here's another way to get a phone number:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
