@Falls Church wrote:
Just FYI, still not resolved. I tried to file today, followed the instructions to check updates, installed the update, and still can't file. What a waste of time. Now it's not even letting me go to the Check Updates, or even save my file.
You're posting in a cluttered thread with multiple users. I assume you are using the desktop product (CD/download). Is it for Windows for Mac? And what OS version?
Is it a problem with a state program update?
Is this your issue (Windows version):
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
Or this (Windows version) for New York or Massachusetts?
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...
If you're using Windows, try running TurboTax as an administrator. Here's how: If Windows 10, right-click on the TurboTax desktop icon and in the popup choose "Properties" then the Compatibility tab. Then place a checkmark for "Run as administrator."
If that doesn't help, try a repair (Windows):
https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-w...
If you need to speak to TurboTax Customer Support, here's how.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
You can use this contact form:
https://support.turbotax.intuit.com/contact
If it's a state update loop, some users have said it helped if Support pushed a separate download of the state program installation file. So you can ask them for that, if that's your situation.
