@ javonwil-1994 wrote:
I am receiving following the following message: “Unfortunately, you’re not eligible to pay for TurboTax with your refund because your fees have already been paid for with a credit card. You can continue and pay your TurboTax fees using your credit card.
Sorry, but I can't explain how that could happen without someone knowing that their credit/debit card has been entered for a fee payment. If your fees have already been paid by credit/debit card, you should be able to review the credit/debit card information. Go through the payment section again and under the payment method see if you can pull up any credit/debit card info to see if you recognize it.
Otherwise, here's how to phone TurboTax Support during business hours so they can figure out what you are experiencing.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
