@Orashonda wrote:
The 1st one. I thought I paid from my taxes.
OK. Here is the answer for the first scenario:
If you chose to pay your TurboTax fees out of your Federal refund, has your Federal refund been delayed at the IRS an unusual amount of time, or was it reduced by the IRS? In either of those cases, TurboTax would want to be paid and will start emailing you bills to pay the fees. If there is no response to the emails, they will send an email that they will debit your bank account. If still not paid, then they submit the auto-debit. Once they submit it, they can't stop it.
So if you have been emailed that they are going to auto debit your bank account on a certain date, you should phone them ASAP and ask for a deferment.
Once they start the debit process they cannot stop it, and they start it 2-3 days prior to the bank debit.
If the email has a phone number to reach Support, try that first. If it didn't tell you how to reach Support, here's another way to get a phone number:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
