gmccart
Returning Member

Get your taxes done using TurboTax

Yeah, same thing happened to me; turbotax crashed and I was unable to run it.

 

Here's how I fixed it to submit the Federal only...

1. Make sure you can navigate to the Intuit website where you can re-download turbotax2019. It took me a while to find the site.

 

2. Uninstall turbotax using the following instructions (this is the site for mac, there is probably a site for pc). Note that you will not be deleting and of the "tax files" you created.

https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050

 

3. Download and reinstall turbotax.

 

4. Run and open the "tax files" you previously created.

 

5. Select to file federal only.

 

Good luck,

Jerry