You can call customer support and they should be able to give you a refund of the cost of your download, after they attempt to help you get it working on your computer. You can reach TurboTax support as follows:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
You can also call 1-800-446-8848.
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