The most common reason for not finding returns is signing in with the wrong User ID, which can happen if you have multiple accounts. It’s best to use the same account every year so all of your tax returns will be stored in one place.
If you need to find an account, our account recovery tool can help you find your User ID or password.
Other common situations include:
I used a CD/Download version of TurboTax instead of TurboTax Online
I filed my return with H&R Block, TaxACT, or somebody else
I filed another return using the same login
Source: TurboTax FAQ
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