Thank you @CatinaT1 . I followed all of those instructions today and yesterday.
All of the automated systems (voice and chat) won't let me speak to a person.
My account is stuck in a loop. I log on and select a TurboTax product to get started. It takes to me a screen where it says "Welcome back, mwill768, you've been using TurboTax for 100 years." Then it "loads" my info from last year, then takes me to a screen to select a TurboTax product. It continues that loop for as long as I try.
I have tried all the help guidance. Log out and back in, clear cookies, try different browser. I have tried calling and chatting several times, but the AI bot won't let me talk to someone. I think because I haven't chosen a TurboTax product yet.
With the amount of time I have spent troubleshooting TurboTax, I could have done my taxes twice by now.
mwill768
