Get your taxes done using TurboTax

It sounds like you are using your mother's account and user ID --- it is not a computer error--- it is a user error.

 

 

When you use Online TurboTax, you get one return per fee.  Each return needs its own account and user ID.   If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

 

Did you enter your own name and personal information in My Info?  Go to My Info and see what you have entered.

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