I suggest you contact a TurboTax professional. That individual can do a screen-share with you so you can show what the problem is and get it resolved. If the agent cannot resolve the issue expeditiously, you can send him or her a diagnostic copy of your tax file so it can be looked at directly and that should allow for a resolution of your issue.
You can contact TurboTax as follows:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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