You used the Live Premier version. You added the Live expert help feature for higher cost. See the Online fees here. Click on the red Live tab on the right side.
https://turbotax.intuit.com/personal-taxes/online/
Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...
Then when the IRS does send your refund they won't take the fees out again.
And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.
