@vjlong wrote:
I had a problem with my return and during the discussion with the Support person they had to put in the $19.99 filing fee to get to the proper point in the process. When I went to finalize the return and submit the State return, I had to pay the fee a second time. I paid it again assuming that the error would be caught and the second payment would be refunded. This all occurred on 3/14/20 and our credit card has now been charged twice. Please refund the second payment of $19.99. This involves my State of Wisconsin return.
Thank you for your help with this matter.
Taylor M. LongRoss
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
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